Q: Can I use a bike without my membership card or PIN number?
A: No. For security reasons you will need to have both your card and PIN number. You may change the PIN number to a 4 digit number that is more memorable for you - email us at support@hourbike.com and we can do that for you.

Q: What if I lose my card or forget my PIN?
A Email us and we will call you to verify your details and issue you with another card or PIN number.

Q: There aren't any bikes at the station.
A: There may be times when all the bikes are being used - or have been parked at other stations. It is normal for bikes from some locations to be used more frequently.

Q: I've noticed a bike at the station has been damaged.
A: If you find an Hourbike bicycle that is damaged please tell us. If you have time It is useful if you can turn the saddle sideways to indicate to other people it is not to be used.

Q: What if the station where I want to park the bike is already full?
A: In this case lock the bike securely nearby and call us on 1-443-3613 to end your hire. The bike is your responsibility until you do this.

Q: How long can I take a bike for?
A: The bikes are designed to be used for short distance trips within the airport. If you do not return the bike to an Hourbike station within 24 hours of removal, Hourbike will attempt to contact you and inform DAA of the situation.

Q: What about weekends?
A: The bikes are available for removal and return on any day. If you need help outside of business hours please leave a message on Hourbike Customer Services and someone will get back to you as soon as possible.