Q Can I use a bike without my membership card or PIN number?
A No. For security reasons you will need to have both your card and PIN number. You may change the PIN number to a 4 digit number that is more memorable for you. Log into www.myhourbike.com with your username and password and you can change your PIN online.

Q What if I lose my card or forget my PIN?
A Email us or call us and we will call you to verify your details and issue you with another card or PIN number.

Q There aren't any bikes at the station.
A There may be times when all the bikes are being used ? or have been parked at other stations. It is normal for bikes from some locations to be used more frequently.

Q I've noticed a bike at the station has been damaged.
A If you find a bicycle that is damaged please tell us. If you have time it is useful if you can turn the saddle sideways to indicate to other people it is not to be used.

Q What if the station where I want to park the bike is already full?
A In this case lock the bike securely nearby using the combination lock, and call us to end your hire. The bike is your responsibility until you do this.

Q What if there is a technical problem with the station I want to return the bike to?
A In this case lock the bike securely nearby using the combination lock, and call us to end your hire. The bike is your responsibility until you do this.

Q How long can I take a bike for?
A The bikes can be hired for any period up to 24 hrs. If you do not return the bike to an Hourbike station within 48 hours of removal or call us, Hourbike will attempt to contact you and reserve the right to charge £200.